FAQ

  How can I check my order status?

    You can check the status of your order by clicking "Track Order"

  How do I know my order is confirmed?

    send you an email and SMS when we confirm your order. You can also check your My Orders page. Click 'Track Order' below to view your orders.

  Can I change my delivery address after I place an order?

    No, Once you place the order you cannot change the address.

  Are there shipping and delivery charges for my order?

    Shipping and delivery charges may apply depending on the item you purchase, the price and your location. You can find these charges on the review your order page.

  What if my package is opened/tampered with?

    If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

  When will I receive my replacement item?

    Once we receive your original item we will initiate replacement in 2-3 days. We will send you an email/SMS with the replacement details and delivery dates.

  How can I return an item?

    Click on "Return " below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
You can return an item within 2 days of delivery.

  Will Rktrendz pick up the item I want to return/replace?

    Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.

  What if my replacement item is out of stock now?

    If the item is not available, we will initiate refund.

  Do I also need to return the free gift when I return an item?

    Yes, this will enable refund/replacement.

  What are the different modes of payment available?

    You can use any one of the following payment methods:
  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • Cash on Delivery

  My transaction failed but the money is deducted from my account. What should I do?

    Don't worry, it will be reversed instantly. You can check your account balance to confirm.

  What do you mean by Request Order Items?

    We now have a request order option in which you can request for an item that you need.

  When will I receive my item?

    As soon as the item is received by us, we will ship it to you and inform you by email and SMS. You can keep track of your item and expected delivery date in 'My Orders'

  Can I cancel my requested Order item?

    No problem. You can cancel your order any time in 'My Orders'.

  How can I cancel my order?

    Click on "Cancel Order" below. Choose the order, select the reason and submit!

  Why was my order cancelled?

    If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if Rktrendz cancels your order, we will refund your money back.

  How will I get a refund for an item I cancelled?

    If you've already paid for your order, we will refund the money in the original mode of payment.

  Can I cancel my order anytime before delivery?

    Yes, you can. Go to My Orders and click on 'Cancel' next to the relevant item.

  Can I cancel part of my order?

    Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled.s



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